This 6-hour training teaches skills for respectful and equitable interactions to improve employee and client experiences. Activities, exercises and scenarios address:

• The bystander effect – inhibitors and promoters of bystander intervention
• Microaggressions: skills for examining and shifting everyday expressions of bias
• Following up and providing support to people of color harmed by racism
• Calling-in templates for those who are intentionally or unintentionally causing harm
• Language for talking about racism
• Apology exercises for healing and strengthening relationships
• Strategies for effectively and respectfully interrupting racism in meetings